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Over the past couple decades, Komatsu has evolved to become a international giant due to their stability and competence within the diverse fields of logistics, excavating, construction and mining. With progressive models and technological superiority, they remain at the forefront of these industries.
Ever since 1945, Komatsu Forklift Co. Ltd has matured tremendously. Using modern design techniques and superior production capabilities, Komatsu has distinguished themselves through the development of reliable and durable forklifts that clients from around the planet have come to depend on. In 1976, Komatsu Forklift U.S.A., Inc was established to meet the ever-increasing need for its goods in the North American marketplace. To improve costs and efficiencies, a state-of-the-art plant was developed in Covington, Georgia in 1990, to unite all U.S. Komatsu Forklift product support and manufacturing operations.
Komatsu Forklift U.S.A. continues to meet the requirements and demands of their users globally while remaining a principal manufacturer and supplier of progressive lift trucks and forklift accessories. Central and Latin America, Mexico, the Caribbean and South America are home to some of Komatsu’s satisfied clients along with their North American clients.
Following years of providing customer service and maintaining bonds, Komatsu Forklift recognizes that meeting the customers’ needs is vital. All new product enhancement at Komatsu begins first with the customer. By welcoming contributions and feedback, they are able to ascertain client needs and expectations then cultivate progressive models and then manufacture to exceed Komatsu Engineering Standards. Assuring customers that quality is designed from the beginning and maintained throughout the production, service and sales processes, allows Komatsu to end up with a top-quality product from start to finish.
The engineers at Komatsu are experts who concentrate on designing heavy-duty technologies, forklifts and construction equipment. Their design expertise assures that every piece of equipment will endure in even the toughest functions and environments. Adherence to precise engineering principles allows Komatsu Forklift to meet ISO 9001 standards. Computer aided design and rigorous internal quality standards all add to superior lift truck products. Komatsu Engineering Standards translate the current and innovative expertise used in advanced mining and construction equipment into world class equipment.
The state-of-the-art facility in Covington, Georgia has all the needed requirements for full scale manufacturing. This plant is able to take raw steel and manipulate it by preparing, welding, and fabricating it. Once assembled and painted the forklifts are ready to leave the plant and enter the marketplace. Maintaining quality control through the duration of the production process, assures customers that the quality is built into Komatsu’s products from the very beginning.
Komatsu believes given that a product is only as valuable as the individuals who sell and support it, their dealers make all the difference. Komatsu Forklift is proud of their dedicated supplier networks who strive to exceed expectations. Specialized in all aspects from product sales, service or operating education, or aftermarket support, their diverse association of experienced and capable experts are available. Komatsu Forklift Dealer locations across the nation have a Komatsu OEM components on-hand to offer the essential service required to keep customers’ operations running fluently. Computerized, real-time access with next day transport from their highly automated circulation hub is an alternative option. The web-based K-Link system assists sellers with on-line components management, service and acquisition for all major forklift models.
At Komatsu Forklift U.S.A., Inc. they know how to serve National Accounts. Several world-class organizations rely on Komatsu lift trucks in their everyday operations. National account clients profit from a unique partnership with Komatsu that allows them to customize cost-efficient applications so as to raise the customer’s productivity and profits. Komatsu national account customers have access to on-line parts and operations support system and a comprehensive fleet administration program, offering the ability for Komatsu to be their total solution for any lift truck worries.
The well-organized and dependable staff members at Komatsu Forklift U.S.A., are dedicated to offering exceptional customer support no matter if it comes in the form of education, product sales, aftermarket support, and longterm maintenance. They want to confirm that the customer support provided will help their customers meet or exceed their business targets while establishing strong working relationships in the process. Komatsu strives to be familiar with each of their customers’ distinctive means of doing business and enjoys working together to develop an arrangement to best insure their ongoing success.
